Privacy Policy

Privacy Policy

Rocket Fuel is operated by Resound Media, a registered company in England and Wales with registration number #07320697 and registered office Resound Media Ltd, 255 Poulton Rd, Wallasey, CH44 4BT. This privacy policy covers the practice and handling of all data concerning the Rocket Fuel website at rocketfuelhq.com.

The personal information that you provide enables us to provide our services and to improve. The safety and care of your personal information is key to our service, so we promise to always treat it with the utmost respect.

By using the Rocket Fuel website, you consent to the collection and use of your data as outlined in this policy.

We reserve the right to amend or update this policy as we see appropriate. It is your responsibility to stay aware of any changes to the privacy policy by checking this document regularly. Your continued use will be taken as acceptance of any changes to this policy.

What personal information do we collect?

Personal information is taken when you fill in forms on the website, such as when you sign up or support a particular artist. The information taken generally includes your name, email address, shipping address and telephone numbers.

If you phone us, we may ask for your email address and phone number if appropriate, so we can respond to your enquiry.

We take your login credentials (email address and password) to allow you to use the site.

We receive a copy of the details on all payment transactions made.

We may receive information that you send as part of correspondence you send to us - e.g. an email reporting an issue.

Any other information you post on the site such as comments or reviews.

Your payment details are only revealed to Rocket Fuel staff and artists in part.

We use cookies to enable tracking features, enable site functionality and to provide a reliable service. When you visit our website, we automatically receive the protocol (IP) address of the device your browsing on.

We use tools such as Google Analytics to provide us with further information about our website users that helps us understand how we are receiving incoming web traffic. The data collected through Google Analytics will include information such as what type of device and which internet browser you have used. This helps us improve how we present our online information to ensure we’re providing a good user experience.

We use an SSL certificate to help ensure your personal information is kept safe. An SSL certificate works by encrypting your personal information, such as your password or credit card number, so if it was grabbed en route from you to us, it would be unreadable.

How do we use your data?

Your data is key to enable us to provide the Rocket Fuel service as a whole.

We’ll use any contact information you provide to respond to your enquiries and correspond with you further if appropriate.

We'll use your personal information to identify you when you sign in.

We'll send you email updates on your Rocket Fuel activity, for example, when you make a payment, or when you reset your password.From time to time we may send you emails updating you on any major Rocket Fuel news, you may opt out of these emails at any time.

Artists you support can also send you email updates, again, you can opt out of these at any time.

Artists may contact you in order to fulfill a reward you've earned.

We may also use your personal information to contact you on any administrative matters.

We'll also use and analyse your data in various ways to make our service better.Resound Media Ltd may contact you regarding any of its brands they think may be helpful for you.

How we won't use your data

Your personal data is private and protected by law. We will not share your personal data with another company or release your data publicly.

We won't SPAM you.

We won't release any of your private information publicly.

We won’t continue to email you if you opt out of our email database.

Who can see your data?

Rocket Fuel and Resound Media staff.

Limited amounts of data may be visible to third parties who enable provision of the service such as payment processors, email campaign management and statistics.

Disclosure

Any information that you post in public areas of the site can be collected by other users and the general public. Please exercise caution before you disclose any information in this way.

We may disclose information to authorities where it is necessary to comply with the law.

You can modify the personal information you provide by logging into the website and updating your profile.

If you would like any of your personal information withdrawing from our records, please contact hey@rocketfuelhq.com.

If you would like to lodge a complaint about the way in which we handle your data, please contact hey@rocketfuelhq.com.

This policy was last updated 23rd May 2018. We reserve the right to update this policy without notice.